MYEG Services

Services of MYEG shall be as follows:-

  1. Immigration Department of Malaysia
    1. Foreign Worker Permit Renewal
    2. Maid Working Permit Renewal
  2. Kuala Lumpur City Hall
    1. Assessment Payment and Information Inquiry Services
    2. Compound Payment and Information Inquiry Services
  3. Malaysia Department of Insolvency
    1. Bankruptcy Search Status
    2. Company Liquidation Search Status
  4. National Registration Department
    1. National Registration Department
  5. Road Transport Department
    1. KEJARA
    2. Summons Enquiry
    3. RoadTax Renewal
    4. LDL Application
    5. Vehicle Ownership Transfer (Temporary)
    6. Vehicle Ownership Transfer (Permanent)
  6. Royal Malaysia Police
    1. PDRM Summons Services
    2. Summons Information Inquiry
    3. Accident Document Purchasing System (ADPURS)
  7. Zakat

Welcome to MYEG!

Thanks for using our products and services (“Services”). The Services are provided by MY E.G. SERVICES BERHAD (“MYEG”), located at Level 43A, MYEG Tower, Empire City, No. 8, Jalan Damansara, PJU 8,47820 Petaling Jaya, Selangor.

All services provided by MYEG herein are subject to the terms and conditions of the applicable agreements governing their use. These terms and conditions are meant to regulate your access to this website and they are to be read together with the applicable terms and conditions governing any transaction(s), product(s) and/or service(s) provided in this website. In the event of conflict between these terms and conditions and the terms and conditions governing the relevant transaction(s), product(s) and/or service(s) provided herein, the latter will prevail.

The information, material, functions and content provided in the pages of the website may be changed from time to time with or without notice at MYEG’s absolute discretion. Your continued access or use of the website and/or the services provided herein subsequent to any such change will be deemed as your acceptance to those changes.

Using the Services

You must follow any policies made available to you within the Services.

Don’t misuse our Services. For example, don’t interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. You may use our Services only as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.

Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Don’t remove, obscure, or alter any legal notices displayed in or along with our Services.

Our Services display some content that is not MYEG’s. This content is the sole responsibility of the entity that makes it available. We may review content to determine whether it is illegal or violates our policies, and we may remove or refuse to display content that we reasonably believe violates our policies or the law. But that does not necessarily mean that we review content, so please don’t assume that we do..

In connection with your use of the Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications.

Some of our Services are available on mobile devices. Do not use such Services in a way that distracts you and prevents you from obeying traffic or safety laws.

Your MYEG Account

You need a MYEG Account in order to use of our Services.

To protect your MYEG Account, keep your password confidential. You are responsible for the activity that happens on or through your MYEG Account. Try not to reuse your MYEG Account password on third-party applications.

Links related to MYEG

Links from or to websites outside this website are meant for convenience only. Such linked websites are owned and operated by third parties and as such are not under the control of MYEG. Therefore MYEG shall not be responsible and makes no warranties in respect of the contents of those websites, the third parties named therein or their products and services. Furthermore, the links provided in this website shall not be considered an endorsement or verification or approval of such linked websites or the contents therein. Linking to any other site is at your sole risk and MYEG will not be responsible or liable for any damages in connection with linking. It is advisable for you to read the privacy policy statements (if any) of any websites which are linked to this website.

Delivery Standard and Charges

Area Delivery Charges (RM) Service Charter
Klang Valley 6.00 Within 2 working days
Peninsular Malaysia
  • Town Areas
  • Rural Areas
8.00 Within 2 - 3 working days
Within 5 working days
Sarawak 10.00 Within 5 working days
Priority Delivery (Klang valley only) 20.00 Next working day

Delivery estimates begin from the next working day after your successful payment. You may use our check delivery status service to track your delivery.

Complaint Procedures

Complaint/ServiceMinimum Service Standards
Complaints or enquiry by calls, email, live chat or any other electronic channel.Acknowledge and resolve within 48 hours.
Inquiry/feedback via website.Acknowledge and resolve within 48 hours.
Disputes on transactions.
  • The customer must be informed of the decision no later than 14 calendar days from the date of receipt of the complaint.
  • if the case is complicated or involves complex issues that require further investigation, the customer must be informed. A courtesy call will be made .In total; a decision on the complaint must be conveyed to the customer not later than 30 calendar days from the date the complaint was first lodged.
  • Where a decision cannot be made within the 30 days due to the need to obtain material information or document from a third party (e.g. medical, forensic or police investigation reports), updates on the progress of the case to the customer at least on a monthly basis.

Privacy Policy Notice & Data Protection Notice Obligations

You agree to our Privacy Policy Notice incorporated herein by reference and accept that it forms an essential and integral part of these Terms and Conditions.

You consent to our use of your personal data in accordance with the terms of our Privacy Policy Notice and prevailing privacy policies. You agree that by registering an account with us and/or using MYEG services, you have authorised and consented to your personal data being disclosed to and/or processed by such third parties and/or service suppliers as may be necessary for the purposes of providing the related services to you.

You grant us consent to confirm your personal data with other entities or agencies in order to verify your identity and/or to comply with any legal or regulatory requirements in connection with MYEG services.

You accept that we may be required to revise our Privacy Policy Notice and/or policy from time to time. All revisions will be promptly notified through our website. Your continued use of MYEG services shall mean that you have agreed and consented to our Privacy Policy Notice and policy as revised.

In the event that we are provided with personal data of minors that are linked to your account or mobile device, you represent and warrant that you are the legal guardian of the minor and expressly consent to the processing of the minor’s personal data for the purposes of the services. You personally accept and agree to take responsibility on his/her behalf and to be bound by these Terms and Conditions and our Privacy Policy Notice.

Warranties and Disclaimers

We provide our Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we don’t promise about our Services.

Other than as expressly set out in these terms or additional terms, neither MYEG nor service suppliers make any specific promises about the Services. For example, we don’t make any commitments about the content within the Services, the specific functions of the Services, or their reliability, availability, or ability to meet your needs. We provide the Services “as is”.

MYEG will take reasonable measures to ensure the accuracy and validity of all information relating to transactions and services which originate exclusively from www.myeg.com.my.

MYEG does not warrant or represent that access to the whole or part(s) of this website, the materials, information and/or functions contained therein will be provided uninterrupted.


Unless otherwise indicated, the copyright in this website and its contents, including but not limited to the text, images, graphics, sound files, animation files, video files, and their arrangement, are the property of MYEG, and are protected by applicable Malaysian and international copyright laws. No part or parts of this website may be modified, copied, distributed, retransmitted, broadcast, displayed, performed, reproduced, published, licensed, transferred, sold or commercially dealt with in any manner without the express prior written consent of MYEG.

You also may not, without MYEG’s expressed prior written consent, insert a link to this website on any other website, frame or "mirror" any material contained on this website on any other server.

Any such unauthorised reproduction, retransmission or other copying or modification of any of the contents of MYEG’s website may be in breach of statutory or common law rights which could be the subject of legal action.

MYEG disclaims all liability which may arise from any unauthorised reproduction or use of the contents of our website.


All trademarks, service marks, and logos displayed in this website are the property of MYEG.

Unless the prior written consent of MYEG has been obtained, no license or right is granted to any party accessing this website to use, download, reproduce, copy or modify such trademarks, services marks or logos. Similarly, unless the prior written consent of MYEG or the relevant proprietor has been obtained, no such trademark, service mark or logo may be used as a link or to mark any link to MYEG’s website or any other site.

Exclusion of Liability

MYEG shall in no event be liable for any loss or damage howsoever arising whether in contract, tort, negligence, strict liability or any other basis, including without limitation, direct or indirect, special, incidental, consequential or punitive damages, or loss of profits or savings arising in connection with your access or use or the inability to access or use this website (or any third party link to or from MYEG’s website), reliance on the information contained in the website, any technical, hardware or software failure of any kind, the interruption, error, omission, delay in operation, computer viruses, or otherwise.

Exclusion of liability due to acts and/or omission by any third party/relevant authority(ies)

MYEG shall not be responsible and liable for any claim, loss of profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages caused by any third party/relevant authority(ies) including but not limited to the following instances:-

  1. Discretion exercised by any third party/relevant authority(ies);
  2. Closing/cancellation of programs by any third party/relevant authority(ies);
  3. Delay on the part of any third party/relevant authority(ies) in processing your application; and
  4. Failure to comply with the requirement set by any third party/relevant authority(ies) by you.


You hereby irrevocably agree to indemnify and keep indemnified MYEG from all liabilities, claims, losses and expenses, including any legal fees that may be incurred by MYEG in connection with or arising from (1) your use or misuse of this website and the services provided herein, or (2) your breach of these terms and conditions howsoever occasioned, or (3) any intellectual property right or proprietary right infringement claim made by a third party against MYEG in connection with your use of this website.

Liability for Services

When permitted by law, MYEG, and MYEG’s service suppliers, will not be responsible for loss of profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages.

To the extent permitted by law, the total liability of MYEG, and its service suppliers, for any claims under these terms, including for any implied warranties, is limited to the amount you paid us to use the Services (or, if we choose, to supplying you the Services again).

In all cases, MYEG, and its service suppliers, will not be liable for any loss or damage over and above the services provided.

Modifying and Terminating our Services

We are constantly changing and improving our Services. We may add or remove functionalities or features, and we may suspend or stop a Service altogether.

You can stop using our Services at any time, although we’ll be sorry to see you go. MYEG may also stop providing Services to you, or add or create new limits to our Services at any time.

We believe that you own your data and preserving your access to such data is important. If we discontinue a Service, where reasonably possible, we will give you reasonable advance notice and a chance to get information out of that Service.

MYEG reserves the right to terminate and/or suspend your access to this website and/or your use of this website at any time, for any reason. In particular, and without limitation, MYEG may terminate and/or suspend your access should you violate any of these terms and conditions, or violate the rights of MYEG, of any other user, or of any third party.


The failure of MYEG to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision.

If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to applicable law, then the invalid and unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the other provisions of the terms and conditions shall continue in full force and effect.

Any rights not expressly granted herein are reserved.

Law and Jurisdiction

These terms and conditions are governed by and are to be construed in accordance with the laws of Malaysia. By accessing this website and/or using the services provided herein by MYEG, you hereby consent to the exclusive jurisdiction of the Malaysian courts in Kuala Lumpur, Malaysia in all disputes arising out of or relating to the use of this website

MYEG makes no representation that the materials, information, functions and/or services provided on this website are appropriate or available for use in jurisdictions other than Malaysia.

Business uses of the Services

If you are using our Services on behalf of a business or a company, that business or a company accepts these terms. It will hold harmless and indemnify MYEG and its service suppliers, officers, agents, and employees from any claim, suit or action arising from or related to the use of the Services or violation of these terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and attorneys’ fees.

About these Terms

We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly.

MYEG reserves the right to amend any of the Terms and Conditions at any time without any prior notice.

If there is a conflict between these terms and the additional terms, the additional terms will control for that conflict.

These terms control the relationship between MYEG and you. They do not create any third party beneficiary rights.

Communication with MYEG

All parties shall be bound by the communication via emails registered with MYEG.

Contact Us

Call+603- 7801 8888
Emailshelp@myeg.com.my (General), maid@myeg.com.my (Maid) & imi@myeg.com.my (Foreign Worker)